Privacy Policy

Last Updated: 07 December 2025

Introduction

This Privacy Policy applies to Wormhole ("Company", "we", "us", or "our"), an India-based technology platform that operates the mobile application Wormhole ("App") and the website https://wormhole.co.in (collectively, the "Platform").

We value your privacy and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our Platform.

By downloading, installing, registering, or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Platform.

1. Applicability

This Privacy Policy applies to all users of the Platform. It should be read together with our Terms of Use.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register or use the Platform:

Full name
Mobile number
Email address
Delivery address(es)

2.2 Sensitive Personal Information

We do not store sensitive financial details such as debit card, credit card, or UPI information. Payments are processed securely through third-party payment gateways, and we do not have access to your complete payment credentials.

2.3 Transactional Information

When you place orders through the Platform, we may collect:

Order details and order history
Product information
Payment status (success/failure)

2.4 Location Information

To enable order delivery services, we may collect:

Approximate or precise location (with your permission)
IP address

Location data is collected only when required for delivery-related services. You may disable location access via your device settings, though certain features may not function properly.

2.5 Technical & Device Information

We may automatically collect:

Device type, model, and operating system
App version
Unique device identifiers
Log data and crash reports

2.6 Device Permissions

To provide specific features, we may request access to:

Notifications: To send you order updates and OTPs.
Location: To facilitate accurate delivery addresses.

3. Use of Firebase & Google Services

Our Platform uses Google Firebase services, including but not limited to:

Firebase Authentication: For secure user login & verification.
Firebase Firestore: For secure cloud data storage.
Firebase Cloud Messaging (FCM): To deliver push notifications.
Firebase Analytics: To monitor app performance and usage patterns.

Data processed through Firebase may be stored on Google's secure servers, including servers located outside India, in accordance with Google's privacy and security standards.

4. How We Use Your Information

We use collected information to:

Create and manage user accounts.
Process and fulfill orders.
Assign orders to delivery partners.
Verify identity via OTP and notifications.
Send transactional notifications (order updates, delivery status).
Improve app performance and user experience.
Ensure platform security and prevent fraud.
Comply with legal obligations.

5. Communication

We may contact you via:

SMS or WhatsApp (for OTPs and critical order updates).
Push notifications.
Email.

You can control notification permissions anytime via your device settings.

6. Information Sharing & Disclosure

We do not sell your personal data. We may share limited information with:

6.1 Delivery Partners

Name, phone number, and delivery address (strictly for order fulfilment purposes).

6.2 Service Providers

Payment gateways (for processing payments).
Cloud infrastructure & analytics providers (e.g., Google Firebase).

6.3 Legal & Regulatory Authorities

When required to comply with applicable laws, legal processes, or lawful government requests.

7. Data Storage & Retention

Your information is stored securely and retained only as long as necessary to:

Provide our services.
Meet legal, regulatory, or compliance requirements.

8. Account Deletion & User Rights

You have full control over your data. You have the right to:

Access & Update: You can view and update your profile information within the App.
Request Deletion: You may request the deletion of your account and associated data at any time. You can do this by:
- Navigating to the "Delete Account" option within the App settings.
- Visiting our website at https://wormhole.co.in/support (or contacting us via email).
Withdraw Consent: You may withdraw consent for location or notification permissions via your device settings.

Note on Deletion: When you request account deletion, we will remove your personal data from our active databases. However, we may retain certain transactional data (such as order history) for a limited period solely to comply with legal and tax obligations.

9. Security Measures

We use reasonable technical and organisational safeguards to protect your data, including encryption and secure access controls via Firebase Security Rules. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Cookies & Tracking Technologies

Our website and app may use cookies and similar technologies to improve functionality, analytics, and user experience. You may manage cookie settings through your browser.

11. Links to Third-Party Sites

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

12. Children's Privacy

Our Platform is not intended for users under 18 years of age. We do not knowingly collect information from minors.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Platform with an updated "Last Updated" date. Continued use of the Platform indicates acceptance of the revised policy.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Courts in Kurnool, Andhra Pradesh shall have exclusive jurisdiction.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Company Name: WORMHOLE
Email: support@wormhole.co.in
Website: https://wormhole.co.in

Registered Address:
87/1103-F-1-A, Revenue Ward No 87,
4th Class Employees Colony,
Kurnool, Andhra Pradesh 518003
India